At Own Design, each item is carefully crafted with love and attention to detail. As many of our products are custom-made, we have specific guidelines regarding returns and refunds:

Custom & Personalised Items

• Due to the custom nature of engraved wood, acrylic, and personalized designs, we do not accept returns or offer refunds for change of mind.
• Please ensure all spelling, colors, and design details are correct before confirming your order.

Damaged or Defective Items

• All our products are carefully inspected before dispatch. However, if your order arrives damaged or defective, please notify us within 48 Hours of delivery
• Send clear photos of the item, packaging, and a brief description of the issue to info@owndesign.co.za.
• Please note:
  • We do not offer cash refunds under any circumstances.
  • We do not offer replacements in the form of a different item than the one originally ordered.
  • If a replacement is approved, it will be for the same item and design as per the original order only.
  • We reserve the right to assess each case and determine whether a replacement or store credit will be issued.

Non-Custom Items

• For non-personalised items, we accept returns within 3 days of delivery.
• Items must be unused, in their original packaging, and returned at the customer’s expense.
• Refunds will be issued once the item is received and inspected.

Refunds

• Refunds are only applicable to non-personalised items that are returned in their original, unused condition within 3 days of delivery.
• Once your return is received and approved, a refund will be processed to your original method of payment within 5–7 business days.
• Please note:
  • Personalised or custom-made items are non-refundable.
  • Shipping costs are non-refundable, unless the return is due to our error or a defective non-personalised item.

How to Start a Return

To initiate a return, please contact us at info@owndesign.co.za with your order number and reason for return.