Customer Service

At Own Design, we are committed to providing friendly, responsive, and helpful service to every customer. Whether you’re placing a custom order, tracking a delivery, or need help choosing a product — we’re here for you.

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What We Can Help With

  • Order updates and tracking
  • Custom design queries
  • Product care advice
  • Issues with your order (e.g., damage, delays)
  • Bulk or wholesale inquiries

We aim to respond within 24–48 hours on business days. Thank you for supporting our handmade craft store!

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